Frequently asked questions
What materials do you use?
We work with carefully selected metals and pearls chosen for their quality, durability, and refined appearance.
How should I care for my jewelry?
We recommend removing jewelry before showering, sleeping, or exercising, and storing each piece individually in a dry place. Read more on how to take care of your jewelry.
Do you offer custom or personalized pieces?
At this time, our collections are offered as designed, but we may introduce limited custom options, please email us at service@krystalcrafts.com.
How long does shipping take?
Orders are processed within 1 day. And 7-14 business days for shipping depending on your location.
Can I return or exchange an item?
We accept returns or exchanges in accordance with our return policy. Please refer to our Return Policy page for details.
Are your materials hypoallergenic?
We choose materials carefully, but individual sensitivities may vary. If you have specific concerns, feel free to contact us.
How can I contact you?
You can reach us through our Contact page or at service@krystalcrafts.com, and we’ll be happy to assist you.
Do you restock sold-out items?
Some designs may be restocked, while others are produced in limited quantities. We recommend joining our mailing list for updates.